Question 1

Can you manage our existing UniFi network?

Accepted Answer

Yes — our Managed UniFi service adopts your existing hardware into our monitoring stack. We bring firmware up to date, tune the configuration, and actively monitor from that point forward.

Question 2

What's included in Managed UniFi — and what isn't?

Accepted Answer

Included: 24/7 monitoring, firmware patching, configuration backups, remote support during business hours and emergency response out of hours. Excluded: physical hardware replacement (charged at cost), and project work like new site rollouts (scoped separately). You always own your hardware — the service is a wrap, not a lock-in.

Question 3

How quickly do you respond when something goes down?

Accepted Answer

Monitoring picks up most issues before users notice — an AP that's stopped responding, a switch port flapping, a WAN drop. For confirmed outages our target response is under 30 minutes during business hours and same-evening out of hours. We tell you what we're doing in plain English and won't disappear mid-incident.

Question 4

Do we keep ownership of our network if we cancel?

Accepted Answer

Yes — always. The hardware is yours, the configuration is yours, and we hand back full admin credentials on request. The only thing we remove is our monitoring agent. We'd rather earn the renewal than trap a client into staying.

Question 5

Will you work alongside our existing IT provider?

Accepted Answer

Routinely. We focus on the network layer — cabling, switching, wireless, firewall — and integrate with whoever runs your desktops, M365 or line-of-business apps. We're happy to put change tickets through their helpdesk and stay in lane.

Question 6

What is a Fluke DSX test and why does it matter?

Accepted Answer

The Fluke DSX is the industry standard for certifying copper and fibre cabling. It verifies every cable meets the electrical and signal performance required for its rated category — giving you a printed, traceable record that the cable is not merely wired up, but actually performing to standard.

Question 7

Why do you offer a 25-year warranty?

Accepted Answer

Structured cabling should outlast the equipment plugged into it. We only install kit and terminations we trust, test every run on a Fluke DSX, and stand behind the result for 25 years. If a certified cable fails in that time, we replace it.

Question 8

Do you work on secure or government sites?

Accepted Answer

Yes. Our engineers are CNCI-trained, ECS-certified and DBS-checked, and we have experience delivering installations at some of the most secure sites in the country. We can comply with site-specific vetting and working procedures as required.

Question 9

Do you provide free site surveys?

Accepted Answer

Yes. Every project starts with a free, no-obligation site survey so we can scope and price accurately — and so you get honest advice rather than a speculative quote.

Managed UniFi

What we do

How we work

Onboard

Baseline

Monitor

Report

Fluke DSX certified. Industry-standard, every cable, every time.

Further reading on Managed UniFi.

What 'managed network' actually means (and why most aren't)

WiFi that just works: how to plan AP coverage for any building

Cabinet hygiene: why a tidy patch panel saves you money

Questions about this service

Got a project? Let's walk the site.